Pre-installation Guidelines: What to Send Before Installation

What are these guidelines for?

To ensure that Visio equipment installation is completed according to technical standards and without delays, it is necessary to send some information and store images in advance.

These steps allow the technical team to assess the environment, confirm requirements, and properly prepare the equipment before scheduling.

1. Sending photos for installation

Before shipping the equipment, it is necessary to send images of each store for technical analysis.

The photos must cover three main areas:

Counter

• Image of the sandwich assembly station.
• This photo helps determine what type of support will be needed for installing the counter camera.

Store panoramic view

• A wide image of the interior area, including the ceiling and equipment.
• It is used to analyze the ceiling and identify possible obstacles that may interfere with the installation of the overhead camera, such as:
  • Exhaust hoods
  • Light fixtures
  • Televisions
  • Suspended structures

Checkout area

• Image of the checkout and customer service area.
• This photo is used to determine the best position for the ceiling camera responsible for monitoring the checkout.

Why are these photos essential?

The images allow the Visio team to:

• Assess the available space;
• Verify technical requirements;
• Plan the installation in advance;
• Prepare the appropriate mounts and equipment.

⚠️ Important:

Installation can only be scheduled after these images are received and reviewed.

2. Contact information for the responsible technician

You must also provide the details of the technician responsible for the installation at the store.

Please provide:

• Technician’s name;
• Contact phone number.

This information allows the Visio team to:

• Provide all installation instructions;
• Inform required equipment in advance;
• Schedule the installation date more efficiently.

If you do not have a trusted technician to perform the installation, don’t worry. Our team can recommend or arrange a technician to carry out the service at your store. Just inform us of this need when contacting our team.

How this step impacts installation

Providing accurate pre-installation information ensures:

• Fewer unexpected issues;
• Compliance with technical standards;
• Faster installation;
• Less need for on-site adjustments.

This preparation is essential for your operation to start using Visio solutions safely and efficiently from day one.

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