Missing Ingredients

Using fewer ingredients than the standard in sandwiches may seem like a way to “save,” but in practice it harms product quality, customer satisfaction, and the store’s credibility

Customers notice when standards aren’t met, which leads to dissatisfaction, complaints, and even loss of future sales.

Let’s fix this together. Follow this guide to ensure all sandwiches meet franchise standards.

The impact of “serving less”

🔴 Customer dissatisfaction: Noticing fewer ingredients harms the experience, can lead to disputes in-store, and even result in losing the customer;

🔴 Break in standards: Quality becomes inconsistent across products;

🔴 Franchise issues: Deviations damage the store’s reputation and may lead to problems with the franchise.

Step-by-step resolution:

1. Identify occurrences in the operation 🔎

Monitor through the Visio Pista platform: Review sandwich images and identify cases where products have fewer ingredients than the standard. Be sure to record this in the comments and identify who is making the mistake;

Talk to the team: Check whether the issue is related to lack of attention, rushing, or lack of knowledge about portion sizes.

2. Reinforce the assembly standard 📏

Review standard portions: Use the franchise manual to go over the exact ingredient quantities for each type of sandwich with the team;

Hands-on demonstration: Use Visio Pista images to have private conversations with those making mistakes, unless most of the team is affected. Show photos of ideal sandwiches and compare them with incorrect ones. Never identify who made mistakes in public, as this can create unnecessary conflict;

Use measurement tools: Provide spoons, scales, or visual guides to support correct assembly. Conduct practical training if errors continue after feedback based on Visio Pista images.

3. Talk to the team and provide feedback 🗣️

Communicate constructively: Explain the importance of maintaining standards;

Example: “I’ve noticed that in some sandwiches the portions are smaller than the standard. This directly impacts customer satisfaction. Let’s compare these two sandwiches—on the second one, you can see the sauce doesn’t fill a spoon and is unevenly distributed.”

Show the impact: Highlight how deviations can lead to customer dissatisfaction and increased waste (other ingredients may be added to “compensate” for the lack of one);

Reinforce the benefits: Proper assembly builds customer loyalty, avoids complaints, and optimizes the team’s time.

4. Monitor results 📈

Track changes: Use Visio Pista to verify whether standards are being followed;

Compare weekly records: Evaluate whether there has been a reduction in below-standard sandwiches;

Recognize success: Highlight employees who consistently follow standards and keep the team motivated.

Extra tips to maintain standards

📸 Use visual references: Place images of correctly assembled sandwiches at the prep station. You can use images from Visio Pista—add the best ones to “Favorites” for easy access. Even employees who are currently making mistakes may have previously produced great examples;

🎯 Perform quick checks: During shifts, randomly review orders to ensure portions are correct;

🏆 Gamify the process: Set standardization goals and reward the team when standards are maintained over time.

Standardization is quality! Ensuring correct portions is not just a rule—it’s a commitment to your customers and to your store’s success.

Did you apply the tips from this guide? 📩 Let our team know what happened—we’re here to help your store improve every day. 🚀

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