How to Access the Visio Platform

What you need to access

Access to the Visio platform is provided through an individual username and password, sent during the account activation process.

Ensuring this information is entered correctly is essential to avoid login errors and quickly access the available tools.

1️⃣ How to correctly enter your username and password

Username

Enter your username exactly as provided, including the dot ( . ) between your first and last name.

Example:

diego.martinez

Important:

• Do not add spaces before or after;
• Follow the format exactly as received.

Password

Enter your password exactly as it was registered.

Pay special attention to:

• Uppercase and lowercase letters (case-sensitive);
• Numbers;
• Special characters.

Example:

#Senha123 is different from senha123

Small differences can prevent access.

2️⃣ Forgot your password?

If you don’t remember your password, you can reset it quickly from the login screen.

Step by step:

1. Click on “Forgot my password”;
2. Enter the email registered on the platform (the same one used in the initial contact with Visio);
3. Click “Send”;
4. Check your email and follow the link to create a new password.

3️⃣ Quick tips to avoid access issues

✅ Make sure the username includes the dot in the correct place;

✅ Check if Caps Lock is turned on;

📧 If you don’t receive the reset email, check your spam or junk folder;

💬 If the issue persists, contact support.

Need more help?

Tell us more about the issue so we can assist you. Contact us through the chat.